International Return Policy of UniversalSelects

International Return Policy of UniversalSelects

Last Updated: 7/11/2023

At UniversalSelects, we are committed to ensuring customer satisfaction, and we want you to be completely happy with your purchase. We understand that there may be occasions when it is necessary to return a product purchased from our online store. Below, we provide our guidelines and procedures for international returns:

  1. Return Period: We accept returns of products within a 30-day period from the delivery date.

  2. Return Conditions:

    • The product must be unused and in the same condition as it was delivered.
    • It must include all original accessories, tags, and packaging.
    • Customized or perishable products are not eligible for return unless they are damaged or defective.

  3. Return Process:

    • To initiate the return process, please contact us via email at valentinopanarotti2@gmail.com.
    • The customer is responsible for return shipping costs unless the product is defective or an error has been made by UniversalSelects.
    • Ensure to include required information, such as the order number, customer name, and product details in the return request.

  4. Inspection and Approval:

    • Upon receiving the returned product, we will conduct an inspection to verify its condition and ensure it meets our return conditions.
    • If the return is approved, we will process the refund or replacement as agreed with the customer.

  5. Refund:

    • Refunds will be issued to the same form of payment used in the original purchase unless otherwise agreed with the customer.
    • The time for refunds to reflect in the customer's account may vary depending on the payment method and financial institution. Please note that some banks or credit cards may require an additional period to process the transaction.

  6. Shipping Costs:

    • Original shipping costs are non-refundable unless the product is returned due to an error by UniversalSelects or because the product is defective.
    • Return shipping costs are the responsibility of the customer unless otherwise agreed with UniversalSelects.

  7. Damaged or Defective Products:

    • If the product arrives damaged or defective, please notify UniversalSelects within 7 days from receiving the product. We will provide specific instructions for return and replacement.

  8. Contact:

    • If you have any questions or wish to initiate a return process, please contact our customer service team at valentinopanarotti2@gmail.com or +54 11 66409379.